At Saxophone Master, we understand that musicians need their instruments and accessories with the same precision and care they bring to their music. That’s why we’ve designed a global delivery system that combines speed, reliability, and affordability – ensuring your saxophone gear arrives safely, no matter where your musical journey takes you.
Our Delivery Promise
From our Charlotte headquarters to your doorstep, we handle every shipment with the expertise of professionals who truly understand saxophone equipment. Whether you’re ordering reeds for your weekly lesson or investing in a professional Selmer Paris model, we treat every package with the care it deserves.
Shipping Options Designed for Musicians
Standard Shipping (DHL/FedEx)
- Delivery Time: 10-15 business days after processing
- Cost: $12.95 USD flat rate
- Ideal For: Players who need their gear quickly but don’t require expedited service
- Tracking: Full tracking from our warehouse to your door
Our preferred option for mouthpieces, reeds, and smaller accessories where protection and timely delivery matter most.
Free Shipping (EMS)
- Delivery Time: 15-25 business days after processing
- Cost: Free on orders over $50 USD
- Ideal For: Complete saxophone purchases, bulk reed orders, or when budget is priority
- Tracking: Basic tracking included
Perfect for students building their first kit or professionals stocking up on supplies.
What to Expect After You Order
Every Saxophone Master shipment follows our careful preparation process:
- Order Processing: 1-2 business days (all instruments receive final play-testing before shipment)
- Professional Packaging: Saxophones ship in double boxes with custom padding; mouthpieces in protective cases
- Shipping Notification: You’ll receive tracking information the moment your package leaves our facility
- Customs Documentation: We handle all international paperwork for smooth border clearance
Global Reach with Local Care
While we ship worldwide (excluding select Asian regions), our Charlotte-based team maintains personal oversight of every international shipment. Our partnerships with DHL, FedEx, and EMS ensure your saxophone equipment receives proper climate-controlled handling throughout its journey.
For our customers in remote locations or with special delivery requirements, please contact our saxophone specialists before ordering – we’ll create a custom shipping solution for your needs.
Returns Made Simple
If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. We provide prepaid return labels for defective items and guide you through the safe repacking of instruments. Please note: mouthpieces and reeds may have special return conditions due to hygiene considerations.
At Saxophone Master, we believe great music starts with great equipment – delivered right to your door with care and expertise. Place your order today and experience the difference our musician-focused shipping makes!